About Us
Our Services
How We Work
Helping Hands
Homecare support
Our Clients
Lifeline Extra
Direct Payment Assist
Qualified carers
Inspection reports
Terms & Conditions
Complaints and Compliments
Legal disclaimers
Privacy policy
How to purchase care

how we work


Qualified home care workers

Lifeline's care staff possess a range of experience in providing homecare to all our services user groups. Irrespective of experience, all staff undergo a comprehensive 4 week induction program including a range of classroom teaching, shadowing in the field and supervisions with team leaders.

After induction and a probationary period, staff undertake training to work towards recognised national vocational qualifications (NVQ's) in care. Over 75% of our staff already have NVQ2/3 in care, and all new staff are encouraged to begin the NVQ 2 in care within six months of starting with us. All staff receive receive regular supervisions with their team leader and an annual appraisal of their overall standard of performance and training and development needs.

The ways in which our team cares for clients is based upon their individual needs. We offer a full range of support options:

  • Check visits
  • Personal care
  • Complex Health Care
  • Daily Sitting
  • Night Cover (awake / sleepover)
  • Weekend and holidays - with notice cover


You can contact us by telephone or by email:

01373 823105 or 01458 832692


Click here to email us directly

Lifeline Homecare is always looking for committed, high-quality staff.

View vacancies >>

Homecare leaflet

Lifeline Homecare's new leaflet can be downloaded and printed out for your convenience.

Download here >>

Some frequently asked questions that we get from people about our homecare services.

Your questions answered >>