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Our Terms and Conditions

Definition: We or us or our refers to Lifeline Homecare Ltd.

1. Although we take every care to ensure the suitability of staff and follow procedures and good practice for recruitment as set out by our regulatory body, no responsibility can be accepted for the honesty or fitness of the employee for the post involved.

2. We endeavour to always send the same carer or group of carers as nominated at the outset of a booking, however we do not guarantee this because of holidays, sickness and other reasons beyond our control. We do however undertake to inform the client every time a usual carer cannot fulfil a booking for
whatever reason.

3. We undertake to change a carer as quickly as possible, where the client or carer has requested a change because of an unsatisfactory relationship between them

4. We reserve the right to inform the authorities, where a carer experiences sexual or other harassment, we also reserve the right to replace a female carer with a male carer and/or withdraw our service completely

5. We request the client to allow care workers to follow log-in procedures for every visit. This involves care workers using the client's home telephone and incurs no costs to the client. Logging in is to help ensure transparency of service delivery, however an unlogged visit does not automatically absolve a client from the responsibility to pay.

6. We request 24hrs notice to cancel a service, we maintain the right to charge for a service where we have not received at least 24hrs notice of cancellation.

7. Lifeline carries both employers liability and public liability insurance to protect the carer against accident whilst working either inside or outside the clients home. This cover also protects the client, should they suffer a physical injury, whilst in the care of a Lifeline employee undertaking their legitimate duties. The clients possessions are not covered by this insurance and should therefore be covered by their household insurance.

8. If a lifeline homecarer is allowed or required to drive your car, this will be entirely at your risk. You are advised to make certain, before you allow a lifeline homecarer to drive your car, that insurance is in order and also that your insurance permits other drivers. It is also advisable to check that a lifeline carer has a valid driving licence.

9. Personal information relevant to you is held on file at these offices during your contract with Lifeline and for statutory time required afterwards. This information is kept securely and is only available to authorised officers of this company.

10. Where a client is self funding we require one months notice of cancellation of the contract. Where clients seek to engage carers directly in the employ of Lifeline homecare we reserve the right to charge 3 months cancellation.

You can contact us by telephone or by email:

01373 823105 or 01458 832692


Click here to email us directly

Lifeline Homecare is always looking for committed, high-quality staff.

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Homecare leaflet

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Some frequently asked questions that we get from people about our homecare services.

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