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Direct Payment Assist Service

To receive a direct payment, the council must be satisfied that the care needs, for which it is giving you payment, are being met. At Lifeline we understand that some people may find the prospect a little daunting so our direct payments advisor will also be able to assist you and guide you through the process. They will also be able to support you with the setting up and ongoing management of your direct payment should you wish. All this is free of charge to Lifeline Homecare clients.

Our Direct Payment assist service is designed to be as flexible as you want. You can have as little or as much help as you need it's entirely your choice. You are under no obligation to use our service, you can have a family member or other independent organisation help, if you prefer.

How Does Direct Payment Assist work?

If you receive direct payments, you will need to account for the money you spend. You will be asked to open a bank account specifically for the Direct Payment to be paid into. Direct payments are usually made directly into a bank, building society, Post Office or National Savings account and are paid monthly. Our direct payments assist service can help you with the opening of a suitable bank account and managing your payments.

Once your Direct Payment bank account has been set up, you will need to pay the monthly invoices for your care from this account. If you pay a contribution you will also need to arrange to pay this into your direct payment account. Our direct payment assist service can support you by setting up direct debit payments so paying the bills is as easy as possible.

You will also need to complete forms to show how you have spent the money and to send them, with your bank statements, to the appropriate team at the County Council. Your council will tell you what records you need to keep and what information you will be expected to provide - again our direct payments assist service can help with filling in the paperwork and collating invoices and bank statements you need to send.

If you are currently in receipt of a direct payment and would like to know more about our Direct Payment Assist service, or if you are in receipt of any care services and would like to know more about direct payments in general, please feel free to download our free direct payment guide or contact your local lifeline office and ask to speak to someone about direct payments.

You can contact us by telephone or by email:

01373 823105 or 01458 832692


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Lifeline Homecare is always looking for committed, high-quality staff.

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Homecare leaflet

Lifeline Homecare's new leaflet can be downloaded and printed out for your convenience.

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Some frequently asked questions that we get from people about our homecare services.

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